Shipping & Returns
At Kaari, we want every piece to arrive beautifully and safely—just like we designed it. Below you’ll find everything you need to know about shipping timelines, delivery costs, and how to return or exchange your order with ease.
🚚 Shipping Information
Where We Ship?
We currently ship to the European Union. If you’re based elsewhere, drop us an email at info@worldofkaari.com and we’ll try to help.
Shipping Costs & Delivery Timelines?
| Country | Service (Standard) | Price |
|---|---|---|
| France | 2-3 Days | Free |
| Other EU Countries | 4-5 Days | Free |
You’ll receive an email with your tracking link as soon as your order is dispatched.
Customs & Duties?
France & EU: No customs duties apply.
🔁 Returns & Exchanges
We hope you love your Kaari piece, but if you change your mind, we’ve made returns as smooth as possible.
Return Window?
To begin the return process, email us at info@worldofkaari.com within 14 days of receiving your order with the following:
- Order number
- Reason for return
- Whether you’d prefer a refund or exchange
We’ll get back to you within 1–2 business days to validate your request. Once validated, we’ll share the return shipping instructions. You’ll need to ship the item back at your own cost. Once received and inspected, we’ll process your refund within 5–7 business days.
Conditions?
We hope you love your Kaari piece. But if for any reason it’s not quite right, you have 14 days from the date of delivery to request a return or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unworn and in original condition
- Returned in the original Kaari box and packaging
- Requested within 14 calendar days from delivery (do not ship before your return is validated by us)
To initiate a return, email us at info@worldofkaari.com with your order details. We’ll confirm whether the item is eligible before providing return instructions. Please do not send the item back without our confirmation.
We reserve the right to refuse returns that show signs of wear or damage.
A Note on Gold-Plated Jewelry
All Kaari pieces are handcrafted using recycled sterling silver with 18k gold plating (3 microns) — 6x thicker than industry standard. However, gold plating naturally fades over time with wear. This is not considered a defect but part of the piece’s natural aging process.
Returns Cost?
- Return shipping costs are the responsibility of the customer for all returns and exchanges.
- If your item is faulty or damaged upon arrival, please contact us at info@worldofkaari.com within 3 days of receiving your order — we’ll arrange a replacement or refund at no additional cost.
- Returns sent without prior approval may not be accepted or refunded.
Exchanges?
We understand that finding the perfect fit or finish can take a moment — and we’re here to help.
If your Kaari piece isn’t quite right and you’d prefer another size, stone, or style, we offer exchanges within 14 days of receiving your order.
How It Works
- Email us at info@worldofkaari.com with:
• Your order number
• The item you’d like to exchange
• Your preferred new size, variation, or product - We’ll confirm product availability and validate your exchange request. Any price difference will need to be accordingly adjusted.
- Once your return is received and inspected, we’ll ship your exchange within 5 business days.
Conditions for Exchange
- Your piece must be unworn, undamaged, and in its original Kaari box and packaging
- Exchanges must be requested and shipped back within 14 calendar days of delivery
- All return shipping costs are the customer’s responsibility, unless the item is faulty
💌 Unsure about sizing or styling? Reach out to us before placing your order — we're always happy to help!
